Frequently Asked Questions

Students

Where do I place my RFID permit? +

Your RFID parking permit should be placed on your front windshield, behind the rear view mirror and above the AS1 line (the top three inches of your windshield). Please note, if the permit is not properly placed, your vehicle will not pass Virginia inspection.

How do I purchase parking? +

Students can purchase parking by clicking the "Manage my Account" button located at the top of this page. From there, you will be directed to the online parking portal.

What if I'll be driving an alternate vehicle for the day? +

You can still use your VCUCard for access. Just swipe your card at the scanner upon entering and exiting the parking deck. You can also retrieve a temporary permit from our Customer Service offices and place on your dash.

What if I need to cancel my permit? +

Students canceling their parking subscriptions must return their permits and/or access cards to the Parking Office. Refunds will not be granted if the parking permit or access card is not returned. Parking and Transportation follows the university’s policy on refunding parking subscriptions.

What if I will need another permit? +

Each parking subscriber will be issued one RFID permit. Only one vehicle listed under an employee/student’s profile may be parked in a VCU facility. In the event your permit is lost or stolen, please contact the Parking Office immediately. A $10 fee will be assessed for a replacement permit. If you are relocating to an alternate facility, a $10 fee will be assessed for the printing of a new permit.

I need assistance in the parking deck. Who can I contact? +

If you need assistance while in one of our gated parking facilities, please press the "i" button, located on the entrance/exit lane verifiers. You will be connected to our Command Center, where an officer is stationed 24 hours a day, 7 days a week.

Will my VCU permit interfere with my E-Z Pass tag? +

No. Although the E-Z Pass tag is also equipped with RFID technology, it reads at a different frequency from your VCU permit.

I currently live off campus. Can I still purchase a decal to park overnight on campus? +

Yes. A limited number of off-campus housing permits are sold in office, first come, first served. Please bring a copy of your lease, VCUCard, and method of payment to the Parking Office when you arrive.

I have a bike/scooter. Where can I park? +

Racks have been installed throughout VCU’s campuses to accommodate the increasing number of students and faculty who commute to campus via bicycles, scooters and mopeds. These racks provide optimal parking for riders while restricting their travel in high-traffic pedestrian areas.

Scooter racks are available at the following locations:

  • Southwest corner of Hibbs Hall near Park and Grove avenues
  • 12th Street side of the Lyons Dental Building
  • The parking lot behind Grant House

You can secure mopeds and scooters to the racks with a chain (or U-lock chain).  Learn more about bike and scooter parking, here.

When am I able to park with my permit? +

Commuter permits are valid from 7am-2am, Monday-Friday, in your designated parking facility, and 7am until 2am, Saturday and Sunday, in any Unrestricted Lots.

Evening permits are valid Monday through Friday, from 3:30pm until 2am, in your designated parking facility.

Housing permits are valid 24hours in your designated parking facility.

Reciprocal parking priveleges can be found here.

I need to change my vehicle information. How do I do this? +

To update vehicle information, you would click on "Manage my Account" on the parking website.  You would also need to change your address in Banner.

May I leave my vehicle in a parking facility while I am away for an extended period of time? +

No. Vehicles are not allowed to be left in any of our parking facilities longer than 24 hours without pre-approval from Customer Service. This does not apply to vehicles with housing permits.

Is my RFID permit removable? +

All subscribers receive RFID hangtag permits, which can be placed on alternate vehicles. If you will be driving an alternate vehicle for an extended length of time, please add this vehicle to your parking profile at https://vcu.t2hosted.com/Account/Portal. Remember, your VCUCard can always be used as a secondary credential for access into your assigned deck. In addition, temporary permits can be picked up from Customer Service.

How do I register my bicycle on campus? +

Bicycles should be registered with the VCU Police here

I think I lost an item on a RamRide/RamSafe bus. Who do I contact? +

If you believe you left an item on a RamRide or RamSafe vehicle, please contact the parking Customer Service office first at 804-828-7275. If we cannot locate the item, please contact the VCU PD Property Office at (804) 828-7071 or lostandfound@vcu.edu. Additional information regarding lost & found items can be found here: https://police.vcu.edu/services/lost-and-found

Faculty/Staff

I was recently hired at VCUHealth. What do I need to know? +

You can view the NTMO Orientation document here: New Team Member Orientation F&Q

How do I purchase parking? +

Faculty and Staff applications for parking subscriptions are available online. Once the application has been completed, please bring this application to either one of our parking offices on the Monroe Park Campus (1108-A West Broad Street) or the MCV Campus (659 N. 8th Street) with your VCUCard. In order to be eligible for university parking privileges the applicant must be a current employee and have no outstanding parking citations.

Parking assignments are made on a first come, first served basis.

What if I need to cancel my permit? +

Faculty/staff canceling their parking subscriptions, voluntarily or through separation from the university, must return their permits and/or access cards to the Parking Office. If the parking permit/access card is not returned, a $25 fee may be assessed for both the permit and access card. Employee subscriptions are refunded based upon the date of return.

Will I have reciprocal parking? +

Reciprocal parking is allowed when space is available. This privilege allows a subscriber to park in a certain campus location outside of their assigned area. Your permit and VCUCard will grant you access during the appropriate times for the location.  View your priveleges here.

I have a bike/scooter. Where can I park? +

Racks have been installed throughout VCU’s campuses to accommodate the increasing number of students and faculty who commute to campus via bicycles, scooters and mopeds. These racks provide optimal parking for riders while restricting their travel in high-traffic pedestrian areas.

Scooter racks are available at the following locations:

  • Southwest corner of Hibbs Hall near Park and Grove avenues
  • 12th Street side of the Lyons Dental Building
  • The parking lot behind Grant House

You can secure mopeds and scooters to the racks with a chain (or U-lock chain). Learn more about bike and scooter parking, here.

What are my parking permit payment options? +

Full-time and part time benefitted employees of Virginia Commonwealth University(VCU) and Virginia Commonwealth University Health System (VCUHS) pay for their parking semi-monthly through payroll deduction. With this option, you are able to deduct parking fees before taxes are taken out, reducing your taxable income. However, if an employee expresses a need to pay for their parking separately, he/she is able to do so quarterly (3 months in advance).  Keep in mind, an employee must be enrolled in the payroll deduction option in order to take advantage of the pre-tax dollars.

The following VCU employee classifications are required to pay in advance for parking permits

  • Adjunct Faculty
  • Student Workers
  • Work Study Students
  • Hourly employees
  • Affiliates (non employees)

The following VCUHealth employee classifications are required to pay in advance for parking permits

  • Hourly employees
  • Affiliates (non employees)

 

I have a disabled parking placard. Do I still need a parking permit? +

Yes. All vehicles parked in a VCU parking facility must be registered with Parking. Please call us at 828-PARK or visit our Customer Service office to coordinate payment. 

How can I contact the Parking Office? +

We have two conveninent parking locations, situated on each campus:

VCU PARKING OFFICE (Monroe Park Campus)
1108 A West Broad Street
P.O. Box 843002, Richmond, Va., 23284-3064
Office Hours: Monday - Friday 9a.m. to 4:30p.m.
(804) 828-PARK (7275) fax:(804) 828-8549

VCU PARKING OFFICE (MCV Campus): 8th Street Parking Deck
659 N. 8th Street
P.O. Box 980235, Richmond, VA., 23298-0235
Office Hours: Monday - Friday 8:30 a.m. to 4:30 p.m.
(804)828-PARK (7275) fax:(804)828-5343

You can also send us an e-mail at parking@vcu.edu.

I think I lost an item on a RamRide/RamSafe bus. Who do I contact? +

If you believe you left an item on a RamRide or RamSafe vehicle, please contact the parking Customer Service office first at 804-828-7275. If we cannot locate the item, please contact the VCU PD Property Office at (804) 828-7071 or lostandfound@vcu.edu. Additional information regarding lost & found items can be found here: https://police.vcu.edu/services/lost-and-found

Visitors

My car was towed. Where can I find it? +

VCU Parking partners with Capital Garage for vehicle tows. Capital Garage is located at 3022 Jefferson Davis Highway, Richmond VA  23234. They can be reached at (804) 291-1779. In the event that they do not have your vehicle, please call VCU Enforcement at 804-971-0450.

I'd like to use one of your visitor decks when visiting the university. How can I purchase parking? +

Visitors can use any of our visitor decks for parking. All of these decks are equipped with pay-on-foot stations. You will be required to take a ticket upon entering and will need to insert this ticket into any of our pay stations and proceed with payment upon leaving the deck. Please note, cash is only accepted at the pay stations located in the interior of the deck. The exit lanes are credit only.

What type of payment is accepted at the pay stations? +

Our pay stations located in the interior of the deck accept cash or credit. The exit lanes accept credit only.

I lost my entry ticket, what do I do? +

If you lose your ticket, press the "Lost Ticket" button on the paystation.  You will be charged a lost ticket fee of $10.

What happens if I get stuck in the entry/exit lane? +

If for some reason there is an issue in one of our lanes, please press the call button on the display/ticket dispenser to speak with a representative.